Really bad service

I app**** for a contract online. Few days later I contacted Telkom who said I have to wait 7 working days for the application to be processed. I contacted them again after 7 working days and the consultant said my application has been escalated. I was given a phone call three weeks later to say I am approved and that my device would be delivered a week later. One week later nothing happened and no call was given. I phoned again and then I was told my application isn't on the system. The consultant called her senior who said he would phone me back immediately to sort the mess out and that a new application would be completed. He said the call would need to be recorded and he would call me back. He put the phone down and never phoned me back. I phoned again a few days later and was told my name is on the list to receive a device in a week or two. Two weeks passed and nothing happened. I phoned again and I was told Anita would phone me back the following day at 9 am. She didn't phone me. I phoned again and was told the consultant would phone me and will put Anita on the line. That never happened. Based on my experience and wasting my time with Telkom, please cancel my current contract. You can take back your router but I don't have time for games.