Really Bad Service

I had gone into Telkom in the Promenade and handed in my documents for a new cellphone contract and was told by the manager and the guy assisting me that they will contact me within 2-3 working days ....that was 2 WEEKS AGO!!!.................I then went back there the Saturday that past and was told that NOTHING was done which I can accept we all make mistakes. I was then told once again by the gentleman at the counter that he will ask the manager to call me and to process my application.....once again I was told it will take 2-3 working days ......well guess what..... today is Friday and still no feedback I tried calling the call centre 4 times and was transferred and given other numbers from other departments. I now ask myself why would I want to do a business with a company that delivers such bad service??????Really Telkom for a company that is so well known maybe you should hire me to train your staff to provide better customer service.