Really bad service.

On 2015/10/14 I went in the telkom shop in kc to apply for a month to month contract. I had all my paper work in order. I was told I'd get a call in 48 hours to say I can collect the sim card. I went in that Saturday just to find out that the paper work was never sent through. I then went back on the 2015/10/24 & still the paper work wasn't sent away. I was then told it would take 3 days & I would get a call on 2015/10/26 I still didn't receive any phone call to collect the sim card. I'm still waiting this is unacceptable. Telkom must get their act in order otherwise they gonna lose potential clients. Plz help me I need to know what's going on? Thank you