Really BAD service

I moved to a new home, in February the 12th 2019, i contacted Telkom and notified them of my moving to a new address the 31st March. So my adsl was cut off the morning of the 31st March, but no technician has come out to install it at my new home. So if been calling Telkom almost every day for a technician to come out, but all i get is the call center. I have spoken to them (all my calls are recorded) on the 4th, 5th, 8th, 9th, 10th, 11th, 12th, 16th and then today the 18th. So each and everyone has sent my query to the back office ( ********** ) and all i get is excuses, technical difficulties, we are offline and cant access your account (each excuse in the book), but no technician to be seen. I have asked for a manager to contact me each and every time, that takes 48 hours for them to come back to me, they dont even bother to call me, i also got a reference number, still no technician.