Really bad service

Since I joined Telkom Mobile it has been a nightmare and just getting worse and worse. My experience with Telkom mobile is so frustrating every month I have to fight with them feel like I can pull my hair out of my head.

Firstly there is no other contact number only customer care and they cant help you at all. With Vodacom there is an accounts department and a apartment for all queries you have and it gets solved immediately, but with telkom there is only customer care and nothing gets solved, no one can get your problem solved, they lock a fault but you don't get a call back from the department that can solve your problem. The new thing with telkom now is that they do not debit your account with the full amount that you owe then last month they only debited my account the 9th of February with R1500 then the 26 th with R2500 and not the full amount of R7457,92. My debit order with them is on the 15 th and they debit when ever and not even the correct amount. After their mistake our phones were suspended due to their fault. This month 23 March they debited R10 000 and 24 March they debited R3211,28. How can they make mistakes like that then suspend my lines take money when ever they want to.

Vodacom may be more expensive but I am seriously considering going back cause the headaches I have with Telkom Mobile that just caries on just not worth it at all.

All networks have a accounts department were clients can talk to them and sort problems out but telkom only have a customer care were nothing gets sorted. Looking for other numbers on the internet well there is no other numbers you can call to complaint or anything . If anyone is looking to get a contract from Telkom Mobile I would strongly recommend not to, you will have endless problems not getting it solved mistakes they make and you end up paying for it also spend hours on the phone getting so frustrated and at the end of the call your problem still not resolved. pay as you go with telkom still fine just not a contract from them.