EP
Elizabeth P
1 reviews | Active since Jul 2015
17 Aug 2018, 13:48
Really bad (non-existant) customer service
Telkom customer service does not deserve even 1 star rating. I have spent hours trying to get my fibre line ordered beginning of July activated. The whole process of ordering fibre and getting activation done is definitely the worst customer experience I have ever had. Vumatel did the installation and their activation weeks ago, but I am unable to get through to the 10213 line to have Telkom activate. Worst decision ever was to go with Telkom!
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Elizabeth P's updateReviewer Update
23 Aug 2018, 09:26Thanks for your reply - just yesterday a really helpful person on your help team contacted me and although the matter has not yet been resolved because the Telkom connection with Vumatel system has been down since Friday, Ndondo Mbatha is the first person from Telkom with whom I have spoken and is trying her utmost to get this matter sorted. I will be in contact with her again today and hopefully the system is up and running again. Great service from Ndondo so far!
EP
Elizabeth P's update23 Aug 2018, 09:26
Reviewer Update
Thanks for your reply - just yesterday a really helpful person on your help team contacted me and although the matter has not yet been resolved because the Telkom connection with Vumatel system has been down since Friday, Ndondo Mbatha is the first person from Telkom with whom I have spoken and is trying her utmost to get this matter sorted. I will be in contact with her again today and hopefully the system is up and running again. Great service from Ndondo so far!