Really bad customer service

Since I've moved to my new residence I've had nothing but headaches with Telkom. I've been sitting with a faulty line for the last 2months and no progress is made. Faulty as in 1400 ping with 80% packet loss on the first jump to the exchange during 1min of pinging any website on a bad day. The call centre keeps on telling me my issue will be \escalated"so much I'm pretty sure it made it to the CEO's desk. In the 2 months this has been ongoing I've received very little feedback as to what is being done to fix it. My ticket keeps on being closed without it being resolved and there is no feedback as to what was done to fix my issue. I eventually went into the Canal Walk store just to try and get some help only to have a salesperson tell me to my face that it's because my line is not with Telkom (even though it originally was and now again will be"