Really bad customer service.
<p>On Saturday 17/12/2016 I went to Telkom store : Shop 15 Cnr Adderley & Market Streets Cape Town. The card machines where not working,I quickly went to draw money so I could purchase Data for 5gig (FREEME BOOST). I was assisted by a lady who assured me that she had loaded my 5gig. When I got home I realised that she had loaded the wrong thing, she had given me a R100 airtime and 3gig data, I could not check on the spot as I use my telkom mobile in a modem which stays at home. I was forced to use the data as I had work to do online, but the data did not last for more than an hour which was rather odd. I could not follow up the next day as they were closed and on monday I had to be at work all day and night.</p> <p><br />I decided to pay the store a visit on Tuesday 20/12/2016 to rectify the mistake they made on my purchase. The store manager was rude to me, he wanted to charge me extra for the mistake they had made. I was willing to reach a mutual understanding but the manager decided to ignore me and move on to the next customer. I have been loyal to this store for as long as telkom introduced the (FREEME BOOST) and have been buying the same product consistently and have the receipts to prove it. I am mad at the fact that the store made a mistake and is refusing to own up to it and they want me the customer to fit the bill for it and on top of that treat me with no respect after the loyalty I have given them with my hard earn money.</p> <p><br />This lack of respect I won't tolerate, I would like to bring to attention to the manager: Adian Daries that I won't be using their services ever again. I had to visit a different Telkom store to purchase more data, going off my budget simply because the manager(Adian Daries) was *********** and lacked the capacity to deal with customer complaints in an orderly fashion. How this is suppose to be the standard of service at a Telkom store( I don’t know?).</p> <p><br />I enjoy using telkom but this is the first time I have been insulted for being loyal to a product.</p> <p><br />Tax Invoice</p> <p>Transaction# :23705</p> <p>17/12/2016 12:41:41 Pshier :ADDO6 Reg:2</p> <p>Cell: ********** </p> <p><br />Store info</p> <p>Shop 15 the Adderley</p> <p>Vat: ********** 192</p> <p>BUS Reg. No: ***</p>