Real bad service

I logged a call on Feb 16 about a down Internet line. It has been 5 days and still no resolve on line. All I get from the call centre is they have a technician despatched. Is this really how they do business?

I also went and got a integrated simcard on my account with them on 19 Feb, sales person in the store told me it will work, later that day I phoned to ask why it's not working, then only being told it will take 24 hours for it to be activated. It is now more than 48 hours later and got told I need to speak to sales because technical can't help me, sales just said they can't help and I need to go back to a store, no info was asked to check if sim was ever even loaded onto account.