Reactivation of line cancelled in error constantly

In short - Telkom installed a call line. They cancelled it in error. I paid them for the installation. I then called to reactivate it - I waited for a week. I called back, no progress - I called back again - no progress - I called back again - I was told by operator Nopolo, that all attempts at reactivation was cancelled. I asked her who cancelled. She said it was her, I asked her why - she said she cant tell me. At this point I was losing my call. This was my who knows how many attempt at calling telkom since installing the line in JULY<br> She then told me i need to pay another once of payment - not once which I was informed of before. Then told me she will reactivate it AGAIN. I asked to speak to the supervisor. She said they are both unavailable. My call or matter was not escalated, the help from the operator was frustrating to say the least. I have been battling with telkom since July. This is not even half of the frustrations I have faced with them. I frustrated by the LACK of service and angered by the \no manager"response I received. I want this issue sorted. I dont know how things work at telkom"