Reached the end of the road

Item: Telkom
Rating: 1
Author: Michael L

Good day,

I'm having a problem with my Telkom services. For 4 months now I don't have any wifi at home and I logged so many faults and they just keep on telling me that the cables is ******. I'm pying now for a service I don't have and how is that fair its not my problem that the cables are ****** and I need my wifi because I'm paying for it. Can someone please assist me regarding this matter I'm not very happy at the moment

Helpful (0)

Replies (2)

Telkom's replyOfficial

27 Jul 2018, 15:15

Hi Leeuwemd,

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. We have escalated to the manager dealing with the cable fault and will advise a soon as feedback is provided. We do apologize for the inconvenience caused.

Interaction ***

Regards
Garreth
Telkom Social Media Team

Telkom's reply27 Jul 2018, 15:15

Official

Hi Leeuwemd,

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

Interaction ***

Regards
Garreth
Telkom Social Media Team

Michael L's updateReviewer Update

31 Jul 2018, 13:58

Good day Garreth, For 5 months Telkom is telling me that the issue has been escalated but nothing is happening. It cant take 5 months to replace a cable?. and will Telkom refund me for all this months that I paid for nothing?. I need my internet to work and I'm tired of hearing stories Telkom must make a plan now

Michael L's update31 Jul 2018, 13:58

Reviewer Update