RE: Your Admin+ Claim No: TLK116205 has been updated

Hi,

I upgrade my contract on the 6th of December 2022 and extended for another two years.

My daughter was ****** of her cellphone, claim was submitted and approved, excess paid but now they want to replace it for old handset and not the upgraded handset as the policy wasn't updated on their (Telkom) side.

When I enquire about this, they want to refund my excess payment and cancel my claim.

For the almost three years of being a Telkom customer, I need claim and now that I do claim, I am facing this.

I need someone from Telkom Management to contact me as I am not happy with the service I am getting from Kurt Shellar. *** ***.