1 reviews | Active since May 2014
Re: Termination Notice of Cell Contract : *** on 22 November 2016 Call *** 9884
<p>I recently found that I was still being billed on my landline account for a mobile contract which upon expiry, I promptly gave in a termination notice and which notice was duly acknowledged by Telkom on 22 November 2016.</p> <p> </p> <p>I contacted Telkom staff on the 4th of May 2017 at about 10.30 am wherein they confirmed that the notice was duly received by them on the 22 November 2016 and they will immidiately look into the matter and reverse all charges retrospectively from the date of the actual notice.</p> <p> </p> <p>I have received a reminder yesterday to pay my arrears R577.24 on my landline account failing which I will be disconnected. Upon enquiry on this amount, I find that they have done absolutely nothing about stopping and reversing the charges and kept transferring my call from the Telkom Landline and Mobile and back and forth.</p> <p> </p> <p>I find this terribly frustrating and wrong for a company the size of Telkom to be treating customers unfairly.</p> <p> </p> <p>As this sheer negligence is no fault of mine I will not accept any liablity for the billing since the date of my notice.</p> <p> </p> <p>I therefore request that Telkom immediately give effect to my notice retrospectively and reverse all charges in regards to this contract and credit my landline account accordingly .</p> <p> </p> <p>Sincerely</p> <p> </p> <p>Mohamed</p>
Please for God's sake please check your records thoroughly. You number you referred to above is actually new current contract signed with Telkom just over a week ago.
The number that was supposed to be cancelled I repeat, in November 2016 is ********** .
It is embarrasing that Telkom staff can be so unattentive.
Please for God's sake please check your records thoroughly. You number you referred to above is actually new current contract signed with Telkom just over a week ago.
The number that was supposed to be cancelled I repeat, in November 2016 is ********** .
It is embarrasing that Telkom staff can be so unattentive.
Dear Sir / Madam
I interacted with 'Nokuthula on the morning of 6 July 2017 after I received a suspension warning message to pay an arrear amount of R591.58 (which arrears always includes the wrongful debit since November 2016) and told him my billing query on this account is still not resolved and it is going on for months now, despite numerous complaints.
This query was about being charged for a monthly contract that terminated in November last year and I am not prepared to continue paying that amount just to stay connected which I was each time forced to do since November 2016.
Mr. 'Nokuthula, upon checking my account records confirmed the above as correct and told me that he will reissue VIA EMAIL ON THE SAME DAY, an adjusted account taking into account retrospectively the reversal of the billing for the expired / terminated cell phone for which I was wrongfully being billed since November 2016 AND THAT HE WILL HOLD THE SUSPENSENSION .
He did neither of the above mentioned as promised. I did not receive any email and now my phone is suspended.
Telkom's inefficiency and / or incompetence is causing me much agony.
I demand an updated amount as promised and my phone be restored immediately without any reconnection fee.
All my rights are reserved.
Sincerely
Mohamed
Dear Sir / Madam
I interacted with 'Nokuthula on the morning of 6 July 2017 after I received a suspension warning message to pay an arrear amount of R591.58 (which arrears always includes the wrongful debit since November 2016) and told him my billing query on this account is still not resolved and it is going on for months now, despite numerous complaints.
This query was about being charged for a monthly contract that terminated in November last year and I am not prepared to continue paying that amount just to stay connected which I was each time forced to do since November 2016.
Mr. 'Nokuthula, upon checking my account records confirmed the above as correct and told me that he will reissue VIA EMAIL ON THE SAME DAY, an adjusted account taking into account retrospectively the reversal of the billing for the expired / terminated cell phone for which I was wrongfully being billed since November 2016 AND THAT HE WILL HOLD THE SUSPENSENSION .
He did neither of the above mentioned as promised. I did not receive any email and now my phone is suspended.
Telkom's inefficiency and / or incompetence is causing me much agony.
I demand an updated amount as promised and my phone be restored immediately without any reconnection fee.
All my rights are reserved.
Sincerely
Mohamed
Re: Termination Notice of Cell Contract : ********** on 22 November 2016 Call reference : 1 ********** is still not resolved.
This is disgsuting!!!!.
Re: Termination Notice of Cell Contract : ********** on 22 November 2016 Call reference : 1 ********** is still not resolved.
This is disgsuting!!!!.