RE: request to Move my line

RE: request to Move my line, I would like to express my disappointment with the Telkom about their client service etiquettes, After waiting for over a week for some one to call me with regards to moving of my line,the agent simply just told me that he's sorry for the incovience and that he will transfer me to the relevant department and then the call is cutted off while I was still holding, and yet I was billed for this month for a landline that has not been utilized for over amonth because it has not yet been relocated as requested. I have called the call center numerous times and even went into the shop to submit such a request but till to date no assistance has been provided, What has telkom business and client service become??