Re: REF#_*** FORMAL COMPLAINT

I would like to log a formal complaint. My services were constantly cut off from 4 March 2025. The debit date is on 5/03/2025. I called you guys & I was asked by on of your employee to ignore my debit date and make payment using the details she provided on email. The following day of a few hours I was able to make calls and use the internet but later the network was interrupted again.

I do not know how many calls I have made to you and I do not get assisted. There is one lady who somehow knew what she was doing, she told me that her colleague gave me a wrong reference number. I was then asked to send a proof of payment to this email address. Till date I haven't received any feedback besides the automated response which provides me with a reference number.

For the past 6 months I have been having nothing but issues with you.

I use my phones to work and I have been out of work for more than 2 weeks now.

To atleast try to get some work done, I bought a Sim card 2 days ago at one of your telkom shops which comes with 3Gb day +3gb night for R50. Funny enough, that data was never added.

This is not acceptable.