Re-occurring problems with Telkom

<p>I have had atleast 10 faults logged with Telkom alone this year, I have upgraded from a 4meg line to a 10 meg line about 3 months ago since then I have had the worst service in the world. My phone line does not work atleast one week a month and my adsl drops more than 5 times a day. When I log a call it takes telkom anything from 1 to 3 weeks to respond. My previous call was 141CRK070616 it took them a week to come out. it worked for a few days. telkom called me an hour ago to clear the call my line was working at the time, guess what 1 hour later my line is down again my new reference is 544CRK210616. Can the social media manager do me a favour and look into how many calls I have logged and see how bad telkoms service really is. I wish there was an alternative, but there is not so we have to put up with this. </p>