RE INSTATING OF AN EXISTING CELLULAR NUMBER

In November we installed a new digital system and we incorrectly advised to cancel our entire Telkom account. Once we discovered that we still had a cellular number which we wanted to port back to Vodacom we went to Telkom and again we were incorrectly advised and issued with a temporary sim card and were told that we should wait for a sms with a pin number which we could then take to Vodacom to complete the porting. This did not work and we were told this sms only works from Monday to Friday and because it was already late Friday we tried this on the next Monday. Our number *** was originally on a Vodacom contract so on my next trip to the Telkom shop we were told they cannot re-instate this number and we need to go to Vodacom, Vodacom in turn say this cannot be done from their side.

We have had various logged complaints ( ***, ***) as well as online chats at Telkom and have been told this is being escalated. Today is already 15 days and nothing is being done. We simply need the number to be re-instated to give us enough time to have the number ported back to Vodacom