Re-instating cellphone line - Not happening

I made an immediate EFT payment to get my Telkom account up to date and re-instated on 1 December already. My account is still suspended and I have phoned like 5 times today where I was told it will be back online at 8pm and it is now 9:13pm and still not on. The lady I spoke to earlier today confirmed that my account is up to date, she even checked with a manager and the collection department to make sure the line will be re-instated but it is still not done. I feel like they are just not doing their jobs and they don't care about their customers. Why should I pay and then they still don't open the line? I might as well get that payment reversed and use it for something more useful than Telkom's bad service.