Re hello peter complaint Telkom ref SM212962

I lodged a complaint via HELLO PETER AND was given ref Sm212962 and after various calls to call centre i was informed that my device was beyond economical repair water damage. Well the phone in question is SONY M4 AQUA a water resistant phone. Its like saying a fish drowned in its fish bowel. Up to today i am still without a phone and each time i query i am informed that they are still busy. I have come to understand that with providers it is always the consumer that is adversely affected and that the little man consumer is mostly trampled upon and pushed around. There are no real avenues for the consumer to follow up on. The last feedback i got was that my device is booked in for repairs and i know that if a device is water damaged it is not repaired. So when will i ever get my device back. I need my device to be replaced.