Re-connect my line!!!!!!!!!!!

<p>On 6th August2016 we logged a fault as our phone line and internet was down. We received an sms confirming that we will receive feedback shortly (Telkom reference 183CWK090816). Today marks the 5th working day without a working phone line. I followed up twice, and kept on getting the same bull **** answers:</p> <p>10-08-16 (11h00) Spoke to Lwando ( a technician was assigned at 10h26 this morn)</p> <p>11-08-16 (13h15) Spoke to Precious ( a technician was assigned and she will send an email escalating the matter and requesting feedback)</p> <p>I haven't even received feedback from telkom confirming when my request will be attended to. I need feedback ASAP!!! I'm so tired of paying for a line that's continually down, and a service that sucks! </p> <p> Re-connect my line!!!!!!!!!!!</p>