Re-activation of Suspended Account

Talk about nobody at Telkom knowing what to do - given different stories and information after about 8 -9 phone calls to their *********** call center....

Paid my arrears on my account - paid more than was asked for - plus paid extra for immediate clearance - and used the exact Ref: number as per their statement -

Was first told will take 24Hours to be re-activated - also confirmed with a manager -

24 Hours - later nothing - was told 24-48 hours and will be re-activated - also confirmed by a manager -

48 hours later - still not active - Was then told it can be up to 72 Hours - and also nobody in the entire accounts department has access to their own back statements to check or confirm a payment (that was done with immed clearance for an extra fee on my side) - Proof of Payment was emailed to 2 recipients at this time - I also double checked I used the reference number they (Telkom) asked for.....

72+ Hours later - still not active - called back again - they unable to assist have to wait for THEIR SYSTEM to reflect it but was also told new Stories about how they think their system works - Including the current manager "Paul" -

The last hours did fall over a weekend - Yet from the first 5 or 6 calls - nobody mentioned that was an issue as their "SYSTEM" is automated with their accounts - Then only on last 2 calls did they say their "SYSTEM" does not work on weekends.... I mean ***!!!!!! -

When you pay Telkom - they take your money - but keep your service off till THEIR SYSTEM decides to activate it - Even after the 24 - then 48 - then 72 hours you get told at the call center.....

So every time you call Telkom - you get a different answer - but at the end they say they can't help you - I wonder how they train their staff if they all don't know what they doing.... Including different answers from different managers - I wish I have taken down all their names when I called..... but again - THEIR SYSTEM can bring up all my last calls I did - so they do know who I spoke to....

They tell you they sorry but they not - They probably laughing at their Clients when the call ends with disappointment yet again - And its clients that pay their Salary -

I unfortunately have 3 contracts with Telkom and they going to be moved away very soon.....

I say to all - Stop using Telkom - stop paying for a bad service and bad customer service -

I was also very patient for the first calls - but after a while I started to go over boiling point and eventually have to give them a piece of my mind - but still - is should not have gotten that for -

In Short - Telkom - good products (when it works) - anything after that is a 100% loss and impossible - especially their support or lack of it....