Re-activation of call forward impossible!!!

We have had call forward on our line for many many years...<br> On 3 Nov at 9H56 I noticed that the call forward on my business line had disappeared. I contacted Telkom business on 10217. Held for 15 minutes before someone answered. I explained to her that this function has suddenly disappeared of my 'phone. After 5 minutes she dropped the call.<br> I telephoned back and after holding for 12 minutes, went through the whole complaint again and was given an email address to send a letter to so that they could reactivate the VERY IMPORTANT call forward again, this time taking another 7 minutes. The email address was wrong and the mail bounced back.<br> On 6 November I tried to report the problem again (held for 8 minutes) and this time held for 7 minutes and was given a different email address [Email Removed] I sent the email, but still have not received any feedback. I was also given two numbers to call to check on the progress, *** (this number does not work) and *** (this number is never answered).<br> <br> We are paying for a service we do not have!<br> An hour and 4 minutes wasted on a telephone line without resolving my problem!!!!