fD
francois D

1 reviews | Active since Apr 2015

17 Apr 2015, 13:41

Re-activation of ADSL line a neverending process

2015/01/27 14:53 Wilfred Sitsule - Cancel my Telkom line and ADSL. Reference number: ***-69A***5<br> 2015/03/07 TELKOM Bill via email for R372.70. <br> 2015/03/17 11:49 Buyi Nsibanyoni ref nr: ***A - Termination did not happen. Request that they cancel the termination - will migrate line to MWEB. Landline and ADSL starts to work. Paid R372.70 <br> 2015/03/25 MWEB Reports that Line migration failed. Email send to Telkom after IVR (10210) said that they are having a strike and an email should be send to [Email Removed] <br> 2015/04/07 07:56 Godley Mosetlha: wants to install ADSL line - told him line is working.<br> 2015/04/10 10:48 Telkom phoned wants to install line - told them line is working.<br> 2015/04/11 09:49 MWEB SMS: ADSL migration failed.<br> 2015/04/11 11:00 visited Montana Telkom Service Centre. Telkom Agent says termination was only partial. They will fix it.<br> 2015/04/13 Received a call from *** and phoned them back 16:12. They said they will fix the problem with ADSL. Told them what the situation is.<br> 2015/04/15 09:10 ADSL stopped working. Cannot browse the internet or phone the Telkom line.<br> Phoned ***1 at 09:33. IVR told me the line is suspended.

0
Replies (1)
Telkom
Telkom's reply17 Apr 2015, 15:28
Official
Hello francoisvandeven,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM104680.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team