Re-accuring issue of debit order

Hi Hello peter

Please assist??

I am writing today complain of the poor service I received from Telkom. I am feeling down and frustrated.

I remember we resolve this matter 11 months ago but again the debit Department do what is favourable to them not to their Clientele, it was my request to be deducted by the 5th of every month which it happened for some few months and went back to inconvenience me as Client, cause I have been cut off my usage of my account and the bounce back debit is a charge to my credit bill and it is degrading my Credit Score. My account *** is been suspended due to non payment which was done by 30th of last month, my question is whose request was that? And now today they telling me about the protocol, what the h3ll is that??

I am annoyed and exhausted feeling I am waisting my time with Telkom.

I trust this is not the way Telkom wishes to conduct business with valued customers.