AM
Andrew M

1 reviews | Active since Oct 2017

28 Oct 2017, 18:06

raw deal

Took out wireless contract with Telkom in December 2016. Details 10 GB + 10 GB for R299.00 per month which i am still paying. Went into a Telkom store today and saw THE BIG DEAL pamphlet 10 GB + 10 GB anytime data and 10 GB + 10 GB Night surfer data on the same Huawei B315 for R269.00 per month. That is 40GB for R269.00 pm instead of 20 GB for R299.00 pm that i now am on. Spoke to a Bongmusa at Telkom Game City to upgrade mine to that and he said that i would have to pay the difference. What difference? This new one cost less than my current contract for more data. I think the bunch at Telkom that introduces these offers DO NOT consider the customers they have already on this system. As a current contract holder of this type i as a customer should have been offered a reduction on my monthly payment and given the offer of extra data 1st. Now these ******* want us to pay for something that costs less. If somene cares at Telkom call me - ********** 989 Without people support Telkom would not be a business. The public should get together and boycott Telkom until their services are genuine and equal.

0
Replies (2)
Telkom
Telkom's reply01 Nov 2017, 10:35
Official

Hi Andrew,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Mobile team.
Your reference number is AI***.
We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,

AM
Andrew M's update01 Nov 2017, 14:38
Reviewer Update
Doesn't help to escalate need positive feedback. Your mobile team just might never come back. Get senior management involved