Raw Contract Deal From Telkom Mobile Cresta-L302

Telkom Mobile ( Cresta Mall Store Num L302

On the 25 April 2019 (16:00) I bought a phone HUAWEI PRO P30 and on my way home I found that its giving me issues like freezing and not connecting to the internet GPS ect. on the 26 April 2019 (09:09) literally in less than 24 hours I took the phone back because I was not happy with the brand and it's functionality. I requested that am given alternative brand because I lost confidence in the HUAWEI PRO P30 Brand but the store Manager Mr Howard is refusing even insisting that I must take the same phone / brand. I am still withing seven days cooling period but am forced to take this phone for the next 2 years. Another Issues is that, the person that was serving me Thato said to me I will be paying insurance of R180 and today when I go there am told Insurance will be around R252 and to make things worse the check list when taking contract phone was not explained to me. So now I have issue with this phone am not happy about and I am going to pay more money for insurance that was falsely presented to me. meaning I will be paying more money than what I have budget for.

I was also not given a copy of the contract that I "signed" without proper explanation.