Ransom

<p>I have been fighting an ongoing battle to close my account with Telkom since July 2016. I have been assured on many occassions that it has been closed but have subsequently been debited for another month then another.</p> <p>As it stands, Telkom owes me in the region of R 3000.00. I have posted on HP and been contacted and assured all is sorted, yet months on, I am still out of pocket. I called in a few weeks ago to have my credit paid out and was told i needed to provide Telkom with 3-6 months bank statements at my own cost. I refused and was told i could not have my money then. I called back again last week and was told a despute was logged and the whole process would take 3 days to be paid out. I would be contacted by a credit manager and asked where to transfer the money. I called back again today and was told that the Telkom consultant was misinformed and it would take 10 days for the dispute to be handled and only then would the process of transfer begin, which would take a further 30 days.</p> <p>I was also informed very rudely by the supervisor Nosipho Stofile that I should 'Focus' while trying to get a definitive answer as to why I have to wait 5 months for Telkom to pay me out. The fact is, if I owed Telkom money, my service would be cut without hesitation but it's ok for a client to wait 5 months for Telkom to pay their debts and then talk rudely to a customer. Completely unacceptable!</p> <p>Bottom line: Telkom owes me money, not the other way around.</p> <p>I promise I will campaign intensely with anyone I know or meet to get them to reconsider ever having anything to do with Telkom in the future.</p> <p>I will be absolutely ecstatic to have nothing to do with Telkom ever again once I have been paid out, which unfortunately will be 5 months longer than I would like. Good riddance.</p>