Randomly debiting my account

<p>1. On the 30th of January they debited my account with R2300- accordingly, I then received an invoice stating that this amount was still outstanding. I called the call center and was told that it did not reflect yet because I made a manual payment which is not the case as reflected on my bank statements which I sent them.</p> <p>2. On the 15th of February I incurred a rejected fee again of R115, I don’t know what this was for as my account was debited on the 30th of Jan as per the agreement so this attempt to debit my account on the 15th was in contravention of our agreement and affecting my credit rating negatively.</p> <p>3. On the 28th of Feb my account was debited with R2734,60 and this was also correct, on the same day they AGAIN debited my account with the same amount of R2734,60. Meaning i effectively paid 5,4K in Feb. I then reversed one of the debits at the bank.</p> <p>4. I then received a sms on the 7th of March stating that my account was not paid and when I called it was confirmed that the funds did not reflect. My concern is that you will again try to debit my account at a random point and this is affecting my credit record negatively.</p> <p>5. I also made a cancellation request due to these persisting issues as well as the fact that I have no network at my place of employment so the phone is rendered useless most of the day, 5 Simmonds Street, Marshalltown Johannesburg. I received a reference number of ********** 2 on the 15th of Feb for a technician to address the network issue and still have not received feedback.</p> <p> </p> <p>I am really frustrated with the lack of service I am getting from Telkom and would like these issues dealt with ASAP.</p>