Random debits on dates not agreed to😡

The amount debited this month is higher than agreed by R420. My agreed amount is R1003. You decided to debit “early” in December. Some of us don’t get paid “early” in December and quite frankly even if I did you have no right to randomly decide to debit on a date we did not agree on. Therefore the debit order was not honoured. Then you charged me for the failed debit order and added more things on there that ended up with the R420 more. There was no communication, you just decide to play in my bank account. Other service providers send smses and give clients options. Press 1 to agree to the temporary debit date change or 2 to stick to the original date. Now that’s how to treat your clients with respect. Consider implementing that to avoid frustrating us and causing unnecessary bank charges.

Note therefore, that I have reversed the debit order with the incorrect amount have paid the R1003 that I agreed to online. You can not just take my money as you please. That money is for another debit order and you’re messing with my banking. Please make sure those unfair amounts charged are removed so that you can debit the agreed amount end of February. My contract is due for an upgrade and this is leaving a very sour taste in my mouth. Please fix it!