Raged

Yesterday I called in telkom to very when will my suspension be lifted off from my wifi. A helpful lady told me that her systems are updated so she picked it up I paid 1200 Rands over online payment. Said I must call in today if my wifi isn't working. Because 10 team leaders will be on duty and they will assist me. Today I have called again this lady says I haven't paid for my services and it's a holiday. I asked this lady then why was I **** to yesterday? She said it's isn't her issue. I told her I'm gonna call in the head office. She said she doesn't know what's the head office. I was shocked because I had issues with telkom before and head office always called me to check. I paid for a service that I hardly used for the month of March because there's always some issues with them