****** Telkom Bluff manager - Jose

<p>We have had the unfortunate pleasure of having to deal with the Bluff towers telkom branch and the **********ic manager Jose not once but three times, and all three times we have experienced the worst openly ****** treatment, let me explain</p> <p> </p> <p>1. We thought our modem was hit by lightning, (we always use to deal with the Pinetown branch but they UNFORTUNALTY closed) and we had to drive to Bluff, we get there and explain to the Jose that the modem doesnt want to work, the modem was 3 months old, we suspect it was lightning as it stopped working after the storm, he told us sorry they dont cover lightning and cant give us a modem, we have NEVER had this problem with Pinetown branch, he advised that the only way we can get a modem is if we sign another 2 year contract, we have been with telkom for 6 years prior to that, the whole way that he spoke to us was demeaning, and ******. Turns out the modem was faulty, and it was not lightning.</p> <p> </p> <p>2. We unfortunatly had to deal with him yet again 2 weeks ago, when we had no luck with the telkom call centre, and we have to move our lines, we get there again, he speaks to us like we are ****, lies and tells us that he is offline and once we ACTUALLY have an address we can come back and he will assist us.</p> <p> </p> <p>3. TODAY, we ACTUALLY have an address now, so we drove thru, thinking ****, maybe this man just had a bad day, lets hope for the best this time round, there is scores of people infront of us, contracts being taken our, modems being checked and statements being printed, so its our turn, we already cringe knowing JOSE is the one thats going to assist us and not the lady behind the counter, he askes us what do you want, my husband tells him, we need to move our line, Jose then says, you can do that at home, phone 10210 my husband tells him, we phoned them yesterday and we didnt get a reference number, and because we had a problem before, we prefer to do it in store, Jose then again said well you can do it at home, we are offline, my husband then tells him he is talking ****, as contracts are being processed, statements are being printed and everyone else have been assisted and are still being assisted, but they are offline, Jose then tells my husband to get the **** out of his shop, this is his house, behaving very aggresive. We then walked out, i walked back in, and so help me, the next person in line is being assisted and they are online.</p> <p> </p> <p> </p> <p> </p> <p>What concerns me TELKOM, is that every single one of the complaints from the bluff Telkom mentions Jose's name and his complete and utter disrespect for your customers, but yet he is still there, treating people from other Race groups like ****, what are you as a proudly South African Company doing about it?</p> <p> </p> <p> </p> <p> </p> <p>I sincerely expect a reply to this complaint ASAP,</p>