service consultant

<p>I got new phone from Telkom branch, Kolonnade retail on 23/06-2016 and asked the consultant to put the phone on a 24 month payment plan on my account.</p> <p>I confirmed that she had done that and took the phone and left. But on 15 July when I got the new account it showed an amount that was too large. I suspected she had put the phone on a once off payment. When I went back to the Kolonnade branch on 19 July 2016 and&nbsp; was asked by a black man why I was there I told him my issue he went and spoke to Bongi (the consultant in question), behind by back. When she called me to the counter she was rude and I spoke in Afrikaans and she got upset because she called her supervisor and said I spoke Afrikaans. Firstly If you work as a service consultant you must be multi lingual n south Africa and not complain if someone speaks Afrikaans. I have worked in retail for over 30 years and never angered a customer like Bongi angered me. And she was incorrect. She did put the phone on a once off payment which her supervisor corrected but Bongi never apologized for the inconvenience.&nbsp;</p>