Racial and xenophobic treatment

If I were able to give a zero star I would, I have never received such horrible service in my entire life. I'm sorry to use such hush language but Telkom as a whole is xenophobic. Ever since my first contact back in 2019, contract renewal in 2*** and trying to get an early upgrade due to my cell phone being ******.

Back in 2019 - it took two weeks to get my credit record verified. 2*** - I app**** for an upgrade it took five weeks to get the device delivered. July 2021 - I app**** for an early upgrade and was notified that since I am a foreign national, I must wait for 72hours (3 days) to get approved. After 5 days with no response about my application I visited the store to be now told that it takes 5-7 days to get approval. I was given a reference and assured that by end of business day I will get feedback about my now "claim". Today is day 8 and I visited the store to be told we have skeleton staff by head office, we don't know when we will receive approval.

My application has gone from 72hours to 5-7days to we have skeleton staff by head office.