1 reviews | Active since Sept 2016
R99 Contract Now Billed to me at R 149
<p>I signed up for the November deal of the month (wifi device + 2GB Anytime data + 10 GB night surfing) for R 99.00 pm at the Gateway store in the month of November. I received my first invoice today & I was flabergasted to see that I am being billed R 149.00 per month for a deal that was signed at R 99 pm . I called the call centre & spoke to Xolani who said to me that the sytem shows that my contract will be billed at R 149 monthly. He logged a case when I told him that I disagree with this figure , he then advised that I should go back to the store. How ********* is it to advertise a deal at R 99 & then bill your client any amount that you feel is appropriate. I specifically told Senzo I wantedthe R 99 deal of the month when I initiated the contract. Why am I being overbilled? If the R 99 per month deal was not available why was I not informed accordingly? I am absolutely appalled with Telkom Mobile.</p>
Hi
Did you try calling me on my work line on ********** 141? I guess not. I am unable to answer my cell phone, but do call on my work line. Why was the case closed ********** 0 when you did not speak to me? As per Xolani the monthly fee going foward id R 149.00 I did not sign up for R149. I signed a R 99 per month deal.
Hi
Did you try calling me on my work line on ********** 141? I guess not. I am unable to answer my cell phone, but do call on my work line. Why was the case closed ********** 0 when you did not speak to me? As per Xolani the monthly fee going foward id R 149.00 I did not sign up for R149. I signed a R 99 per month deal.