TH
THABANG H

1 reviews | Active since Feb 2011

02 Jul 2015, 11:16

R800 cancellation fee is a *******

Good day.<br> <br> What Justify telkom mobile to charge a cancellation fee R800 with no device charges<br> <br> The CPA says you must 'impose a reasonable charge for cancellation'<br> <br> the supplier may impose a reasonable penalty or charge for any goods supp****, services provided or discounts granted to the consumer in contemplation of the agreement running for its intended fixed term [discounted or free cellular phone]

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Replies (1)
Telkom
Telkom's reply02 Jul 2015, 12:41
Official
Hello THABANG12,

Please be assured that this matter has been escalated to our Retentions Department and feedback will follow.

Your reference number is SM122505.

We apologize for any inconvenience caused.

Regards
Frank Mkwa****
Social Media Team