R700 deposit paid to Telkom and still no ADSL

After helping my father in law out with an online payment to Telkom for an additional line and ADSL facility at home, the payment was made on the 14th of March. I have sent through proof of payment on 3 occasions was told by Telkom to have my bank withdraw the payment, and I should go into a Telkom shop to make the payment directly. After going to the bank on Friday afternoon I was told that this is not possible, and now have to wait until Monday morning in order to go through the whole story again. after emailing the back office, with whom the billing department apparently has no direct access with, nobody seems to be able to help me with the problem we are experiencing. the payment of R700-00 reflected on my statement on the 14th of March, and we've been trying since to prove to Telkom that this payment has been made via the Telkom oline Credit card payment facility. <br> <br> Can somebody please help us out, or refund the deposit. Below is the link we clicked on and put in our Ban no., and amount to be paid and it went through.<br> <br> Alternatively you can click on the following link [URL Removed] to make a secure payment using your credit card