R500 added to my billing without my consent

I just received my bill and noticed that instead of R239 that I always pay, that my bill was R386.<br> <br> The extra billing has been going on for a few months now but I always over looked it because it was usually small amount I chose to think of as some kind of service fee or something like that.<br> <br> But the R386 was was too high to ignore. So i called the call centre and enquired.<br> upon enquiry i found out that telkom is now sending promotional SMS's that subscribe you to new services or products they offer without your consent.<br> <br> How it works is, instead of replying 'Yes' to opt in to a service.<br> They are now asking you to reply 'No' so that you are not charged extra.<br> <br> How is this legal?<br> I am appalled by this, and feel ****** of every cent I have payed extra in the past 4 months.<br> <br> I would like this extra service cancelled, as I did not ask to be given an extra R500 worth of benefits onto my account. I took a contract I could afford at R239 pm.<br> <br> Telkom has taken advantage of the debit order they have set up with my bank account.<br> Had I used up the entire R500 they added, my bill would be R739.<br> & thats over 3 times my original contract.<br> <br> Can someone from telkom tell me how we can resolve this