1 reviews | Active since May 2015
R500 account for 5 months for data i don't want
I have made a complaint to hello peter about the same problem that has still not been resolved. I was part of mweb and I moved to a new service supplier afrihost.. all I have wanted from Telkom was simply the data line and is has been for a couple of years now. with this transitions it seem Telkom took the liberty of putting there a data bundle in play without permission, and has done nothing to correct this mistake with me account. accounting to our last hello peter correspondence they posted on hello peter site the all has been resolve. the is absolutely wrong. no one from the department contacted me, they are still billing me the amount and using there call centre and Telkom chat is absolute useless. I would like the matter sorted and to be compensated for the money I have lost due to your departments incompetence. I feel I should not the punished for it plus going on this reputable website and posting ********** lie that you have resolve everything is disgraceful to say the least. I even rep**** on there post on hello peter stating that nothing has been done and no one has replid to it since. I have been billed again this month and if this persists I will go higher.
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Billing Team for further assistance.
Your reference number is SM129115.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Billing Team for further assistance.
Your reference number is SM129115.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
