wN
warren N
1 reviews | Active since Nov 2016
01 Oct 2018, 14:38
R50 spend limit turned to R1200 bill
I had out a R50 spend limit on my wifi modem and somehow my payable amount is over R300 this happened now 3 months in a row.. Not only did I speak to your agent but used the self service app. This is pathetic why do you have a spend limit if it's not going to be used??
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warren N's updateReviewer Update
23 Oct 2018, 16:18I don't understand.. If I have a R50 spend limit how am I allowed to be able to use out of bundle data? Does this even make sense.. You are going against the customers will and charging more money when I can only comit to paying R50 more. Where was I informed of this 'out of data' bundle that I was apparently using?
wN
warren N's update23 Oct 2018, 16:18
Reviewer Update
I don't understand.. If I have a R50 spend limit how am I allowed to be able to use out of bundle data? Does this even make sense.. You are going against the customers will and charging more money when I can only comit to paying R50 more. Where was I informed of this 'out of data' bundle that I was apparently using?