R468.06 debited from my account for no reason

Item: Telkom
Rating: 2
Author: taryn K

In addition to my monthly mobile subscription a further R468.06 was debited from my account. The call centre were unable to help and gave me an incorrect email address to email my bank statement to. Feeling beyond frustrated at the thought of having to go and wait in line in a store for hours to get someone to figure out what the heck is going on.

Helpful (0)

Replies (1)

Telkom's replyOfficial

21 Sept 2015, 13:40

Hello tarynjhb,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM147644

Regards
Luleka
Telkom Social Media Team

Telkom's reply21 Sept 2015, 13:40

Official