R400 + per month over-charged for years

I took Y Bill yo the Telkom-store in Cavendish, where a very helpful young guy assisted me to change my address which I requested to be changed several times over the past 8 years.

I also showed him that there was an “added once-off services” amount which has been deducted EVERY MONTH for years.

I queried this and asked for an immediate investigation and refund.

Needless to say, it’s a week later and still no refund and still no help with this matter.

When the guy in the shop set up a call-back on their system, someone immediately called, but needless to say, being in a shopping center the signal to my phone was poor and he got cut off - never to return the call!

Come on TELKOM, we are not talking about small change - this was over R400 pm for years!

Very upsetting - I need this service cancelled and removed and a third party refund arranged as I did NOT sign up for these services.