R399 contact jumped to R576 . Horrible service

Item: Telkom
Rating: 2
Author: Jennilee S

This would be my second complaint and nothing has been done. Again I have been to Telkom in Tygervally centre to correct the issue regarding my cell phone bill that keeps going up and I have not given permission for this to happen. I am on a R399 contract, I receive 50 minutes and 500 data. I am so sick of the service, once more i was billed R576 why is this??? Why is this dam service so bad??? This is the most pathetic cell phone service I have ever received. I specifically asked to turned of the functionally that enables me to exceed my 50 minutes. This is truly ****ty service. Regards, Graham

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Replies (1)

Telkom's replyOfficial

01 Dec 2015, 18:15

Hello Jenny26,

Thank you for making contact with us on Hellopeter.

we understand why you wanted to bring this to our attention.

Kindly be advised that we have escalated your query to the Store Manager to further assist with your query and feedback will be provided.

We apologize for the inconvenience caused.

Regards,
Launa
Telkom Social Media Team
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Telkom's reply01 Dec 2015, 18:15

Official