R399 ADSL Special is not good

Telkom advertised a ADSL special for R399 and you get a free modem so i called them and signed up. Calling and going through to sales was quick but once the deal was sealed the problems started. I waited in a long que to collect the ADSL modem and when i got home to connect it, it does not want to connect. Try calling them after 6 and you hold for an average of 15 minutes before someone answers if you lucky. They send you reset passwords and then log a fault. I have this for 2 weeks now and it is not connecting. What kind of a special is this when you cant even use the internet, let alone connect to the modem. Question : Is Telkom just getting rid of modems at the expense of customers. I am being billed for something i cannot use. Different fault agents say different things when you call and then all they say they can do is log a fault, very easy way to run away from the problem. I really hope that by reverting to Hello Peter i can get some help and get connected.