R3200 MISSING

I always buy 8-ta airtimg via the ABSA website after which the airtime is supposed to show on the TELKOM WEB portal, from where I convert it into a desired data bundle. On 02 February the transaction went through on my Bank Account. Since then Ive been to TELKOM numerous times giving proof to them that the amount has been paid. The agent would just say "sorry" and stare at the screen. Today it is 13 February. A previous case has been closed by TELKOM as resolved while never resolved. Now another call has been logged and I have to wait at least 3 days for them to react. In the meantime I loose opportunities to apply for jobs and don't have email access. I found that their mobile app is not functioning properly as well. The only thing TELKOM agents seems to know is "wait 72 hours" and putting down the phone while you are speaking to them. The WEB Portal where there is a functionality to speak to an agent either doesn't word or you get disconnected when it suits them. Terrible service