R3200 down and told to wait 72 working hours for refund.

I logged a case with Telkom where you guys erroneously deducted R3200+ from my bank account. ( ********** 5) Today I called the billing department who told me that the case is closed and I should be refunded. I initially brought this to the attention of Telkom on 2 November, and 18 days later the case is solved but I have no refund. On the call, the customer care specialist said they would have to log A NEW CASE to get the refund done and this will take 72 working hours - the same amount of time to bring the initial case to light, where it took considerably longer.

You guys took my money from me and now expect me to wait another 18 days just to get it back? R3200 is a lot of money and since the billing error was on your side why should I have to wait such a long time to get my money back?

I expect this to expedited.