R3000 bill for 6 weeks!

I have never been this frustrated! I received a R3000 bill from Telkom for 6 weeks! I contacted the billing department and apparently I have two internet accounts! Logically that does not make sense! One account was installed while I didn't live in Gauteng so, a miracle installation i presume! I was then charged for installation after the agent is recorded saying I will not be charged and I have a live chat with the same feedback! In order to get any resolution, I need to cancel accounts and contact sales! HOW IS THIS MY PROBLEM IF TELKOM IS ***********???? I honestly wish we didn't have to use Telkom services...The customer agents argue with you and are so rude and frustrating! IF POSSIBLE, STAY AWAY FROM TELKOM OR YOU WILL END UP LIKE ME WITH A R3000 bill for 6 weeks after ordering a R599 package!