R225 penalty on a R 59.00 debit order

<p>I have an existing debit order for R 59.00 per month for Telkom Mobile for data on my iPad. At the end of May I did not realise that the debit order had not gone off my account. I only became aware of this when on the 24th of June my account was debited with R 318.94. On following up with the call centre, I was told that because the debit order did not go through on my account that this was the penalty I had to pay. I accepted this, even though i cannot understand such a huge penalty on such a small amount. Also i could not understand either as to why the debit order did not go off my account. Now I see that this month the same thing has happened. The debit order has not been deducted off my account. I am using this medium to complain because I know that i will not get help anywhere else. I am also not prepared to be ****** or penalised (whatever you want to call it) when it is not my fault that the debit order has not gone through. </p>