R2000 to fix a billing error!!!

I am so disgusted in your service!!! This is regarding dispute number ***2. your billings department made a mistake on my account and charged me R1300 in march when my usual bill is only R185, i paid my debit order of R400 and was told the rest of the amount would be credited to me. Then my phone was suspended and I had to call telkom for 7HOURS!!! yes 7! I spoke to Lerato Boleol who told me that the billings department will sort out a credit but I had to pay R850 to get my line reactivated. After a long discussion, I told her that I would pay (which I did and i sent her my proof of payment) but SHE HAD TO CANCEL MY DEBIT ORDER!!! Now this morning I have had my debit order go off for R400.<br> <br> So let me breakthis down for you in plain english. <br> <br> I just have a line rental with telkom - R185 a month<br> March I am charged - R1300<br> April I am charged - R850<br> May debit goes off - R400<br> <br> OVER R2000 for a R185 line rental! I dont have internet with telkom I use MWEB , the only think i have with this company is a line rental. <br> <br> But I want a full refund of all my money in cash, so that I can cancel this service. i would rather pay more to a cell company then ever use telkom again.