1 reviews | Active since Mar 2017
R2000 MISTAKE FROM TELKOM
<p>Telkom mobile failed to deduct my debit order for 3 months in a row then they cut my service around the 15th of the last 3 months. When I call them they apologise for this debit mistake and they will rectify this. on the 4th month in a row telkom makes the same mistake with more than enough money in my account they once again failed to debit the owed amount of R2859.99 on the 1st om March yet they debit a mistakable amount of R2000 flat and disconnect my service once again. On calling customer care they once again apologised for this R2000 mistake and it will take 48-72 hours, from Monday 27 Feb. Its now 4 days later and they claimed that the owed amount of R2859.99 is not even reflecting on their system, nor the R2000 mistake. Telkom once again apologise for this '"SMALL"" mistake and please be patiens as it can now take 7-14 working days. so actually sir you will wait 3 weeks for your service to be re connected and have mobile service again due to our mistakes. Hows that for **** service</p>
Dear Trelkom. you guys are a 24hr service provider. It has been almost 24hrs after you rep****, and 5 days after you took the payment on the wrong date, and another R2000 overcharged on the wrong date. You did absolutely NOTHING according to contract. your debit orders are all false dated as you deducted on the 24th and 27th of this month. Till now i have paid mopre than owed and still dont have my network active nor my money refunded to me 3/3 and you have failed to reply to my complain within 24hrs.
Dear Trelkom. you guys are a 24hr service provider. It has been almost 24hrs after you rep****, and 5 days after you took the payment on the wrong date, and another R2000 overcharged on the wrong date. You did absolutely NOTHING according to contract. your debit orders are all false dated as you deducted on the 24th and 27th of this month. Till now i have paid mopre than owed and still dont have my network active nor my money refunded to me 3/3 and you have failed to reply to my complain within 24hrs.
Dear telkom,
i have spoken to Andile Ngcobo, a Customer Service Reprepresentative from Telkom customer service. he stated that I created a disturbance in the debit order system since November witch concluded the Telkom "mistakes' on my billing account. Now what i dont understand is that i requested and submitted my new baning details in November from FNB to Bidvest. From there on Telkom failed to deduct on promised dates the amount owed to them. So every month in this year i ended up in arrears because of the disturbed debit order system. Every month i get sms notification that service will be suspended i check that telkom once again failed to deduct the debit. every month i pay the outstanding arrears and then they re connect my service after 3 to 4 days as promised. This month they state my account is a tdebt collecting, witch i called and they dont even have my file. Non existant. So say you refund me and service is reconnected what will stop your system from being "disturbed" again on 1 April.??? Now seeing that Andile cant aswer me i still dont have closure that this wont happen again and when i choose to cancel the contract as Telkom supplies a ****ty service they want to charge me as customer a cancellation fee on their mistakes and disturbed system. I demand my service reconnected and my money transfered back to me along with R750 of banking, calling, admin fees.
Dear telkom,
i have spoken to Andile Ngcobo, a Customer Service Reprepresentative from Telkom customer service. he stated that I created a disturbance in the debit order system since November witch concluded the Telkom "mistakes' on my billing account. Now what i dont understand is that i requested and submitted my new baning details in November from FNB to Bidvest. From there on Telkom failed to deduct on promised dates the amount owed to them. So every month in this year i ended up in arrears because of the disturbed debit order system. Every month i get sms notification that service will be suspended i check that telkom once again failed to deduct the debit. every month i pay the outstanding arrears and then they re connect my service after 3 to 4 days as promised. This month they state my account is a tdebt collecting, witch i called and they dont even have my file. Non existant. So say you refund me and service is reconnected what will stop your system from being "disturbed" again on 1 April.??? Now seeing that Andile cant aswer me i still dont have closure that this wont happen again and when i choose to cancel the contract as Telkom supplies a ****ty service they want to charge me as customer a cancellation fee on their mistakes and disturbed system. I demand my service reconnected and my money transfered back to me along with R750 of banking, calling, admin fees.
Dear Telkom.
Im continuing on call ********** 6 laid on 3 March, its been 8days after you have taken the payment of R2859.99 and 13days after you overcharged me with R2000. you have rep**** to my complaint by only apologising and giving me case numbers. I have made another 6-8 calls in the last 3 days providing this useless case numbers and Telkom has still done nothing towards my problem. You have sent me a sms today stating that my payment is overdue. The service will be terminated due to non payment. i will be handed over to attorneys for collection and listed at the credit bureaus. This after you send a previous sms that once payment is recieved my service will be restored within 48hours. This is a written sms black on white proof from Telkom that you have not met. 8 days later and still no service, no feedback, no restoration of service, no calls to tell me payment has been recieved. ive been to you telkom mobile branch in Menlyn and i get a sorry sir our system eish is offline. WHAT THE FAAAK DO YOU SUGGEST I DO YOU USELES MOTHER F@CKERS????
Dear Telkom.
Im continuing on call ********** 6 laid on 3 March, its been 8days after you have taken the payment of R2859.99 and 13days after you overcharged me with R2000. you have rep**** to my complaint by only apologising and giving me case numbers. I have made another 6-8 calls in the last 3 days providing this useless case numbers and Telkom has still done nothing towards my problem. You have sent me a sms today stating that my payment is overdue. The service will be terminated due to non payment. i will be handed over to attorneys for collection and listed at the credit bureaus. This after you send a previous sms that once payment is recieved my service will be restored within 48hours. This is a written sms black on white proof from Telkom that you have not met. 8 days later and still no service, no feedback, no restoration of service, no calls to tell me payment has been recieved. ive been to you telkom mobile branch in Menlyn and i get a sorry sir our system eish is offline. WHAT THE FAAAK DO YOU SUGGEST I DO YOU USELES MOTHER F@CKERS????