R200 of airtime phoned out and they didn't pitch up for installation

So long story short.

Asked for a 20 MB/s VDSL and was busy finalising the order then got cut off for some reason, tends to happen a lot with Telkom. So finally after another 40 minutes... I REPEAT 40 MINUTES, I got through to Customer Care, regarding the 20 MB/s as shown I qualified for it too in my area, they say that I don't qualify for that in my area, so I ask them to give me options please, they say I can get 10 MB/s VDSL, I received smses and emails and sent the Deposit through immediately.

I received an sms : "Dear Customer, your installation for order ( ********** 66) is scheduled for ( ********** 8 between 08:00:00 and 16:00:00). If not convenient please log onto www.telkom.co.za/appointments to reschedule. Your continued support is appreciated. Regards, Telkom."

And took off from work to be there when they arrive. So after 3 hours of no one pitching up, I decided to go to work and then be back home at 12, unfortunately I couldn't make it due to work circumstances.

The afternoon I received a message :Dear Customer, a Telkom technician has been dispatched to install your telephone line for your order ( ********** 66) today. Your continued support is appreciated. Regards, Telkom."

Well here I am still waiting.

Now the other thing is, if the telkom lines are off and my neighbours cancelled their telkom lines in this week, and other 2 months back, how come - TELKOM DONT TELL US, HEY SORRY THE LINES ARE OFF FOR 3 MONTHS NOW AND WE WONT BE ABLE TO HELP YOU SO DONT PAY THE MONEY OR GET A LINE NOW CAUSE YOU WILL PAY FOR NOTHING!!!!

I cant get through to telkom and I wont be credited for the money I spent trying to grt hold of them.

Anyone from Telkom reading this ? Call centre people or Technical Services, Manager or CEO ?? Anyone please ??

We want your service! Dont you want our money ?